Our Items
Are the products you sell new?
Our store specializes in vintage items that have been curated by our experts. Our aim is to fill the sustainable gap within the accessories market by offering carefully selected pieces that match your style.
Vintage and pre-loved items might show signs of wear or small imperfections. If you have a question about an item or require more information, please feel free to contact via our Contact Us page.
Are the products you sell authentic?
Yes, all of the products we sell at Eleven13 Studios are 100% authentic. We take pride in sourcing genuine, high-quality luxury items, including vintage watches and designer bags. Every product undergoes a thorough inspection by our team to ensure its authenticity. We verify all key details such as serial numbers, hallmarks, and brand-specific features, and we work closely with trusted suppliers.
Our goal is to provide only genuine luxury items, so you can shop with confidence. Should you have any additional questions or need further verification, feel free to reach out to us directly.
Does the product come with original inclusions like box and papers?
Vintage items have been in many different places and passed through hands over the years. In some cases, the original boxes and inclusions have been deteriorated or lost, so they are not always included. For items that have preserved inclusions, we note these in the description of our products. Additionally, in the case where the original box or inclusions are not available, we provide quality storage boxes and dust bags.
Can I place reservations on items?
Generally, we are unable to reserve items for you as all of our vintage items are one-of-a-kind. However, please feel free to reach out via our Contact Us page and we will do our best to accommodate your needs.
Our Services
How long does it take an item to be shipped?
Eleven13 ships worldwide from Asia, within 1 to 3 business days upon confirmation of your order, through DHL Insured Shipping or UPS Insured Shipping. You will receive an email with a tracking number after the shipment is processed.
Once shipped, parcels are expected to be arrived within 5-14 days after dispatch date.
What is the return and refund policy?
We generally do not accept returns or exchanges due to customer convenience. Due to the nature of vintage items, orders are not eligible for return or refund and all our sales are final.
Eleven 13 is not responsible for any lost or undelivered parcels.
Eleven13 is not responsible for any damage that ensues from incorrect use or care of the products.
How much is the customs duty for international shipping?
Depending on the value of your order, you may or may not be subject to customs duties or import taxes. Please note that regulations regarding customs duties and import taxes vary greatly from country to country.
Eleven13 does not charge for taxes and customs fee within our final prices.
For more information, we recommend that you contact your local customs office.
Can you help me search for a rare piece?
We do special orders to locate hard to find vintage pieces for our clients. Please reach out to us via our Contact Us page.